Terms and Conditions

Last Updated: 4 November 2025

1. Welcome to Offerwand

Thank you for choosing to use our services. These Terms and Conditions (“Terms”) govern your access to and use of our website, tools, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and to comply with all applicable laws and regulations. The Service is owned and operated by Kiryl Andruski, a sole proprietorship registered at ul. Długa 29, 00-238 Warsaw, Poland (“we”, “us”, or “our”).

Please read these Terms carefully before using the Service, as they form a legally binding agreement between you (“you”, “your”, or “User”) and us. If you do not agree with any part of these Terms, you must discontinue use of the Service. For any questions about these Terms, please contact us via email.

2. Accounts and Personal Use

2.1 Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. We cannot be held liable for any loss or damage resulting from your failure to protect your account information.

2.2 Personal Use; No Sharing or Commercial Use

The Service is for personal use by a single natural person. Each account is for one individual only; sharing, sublicensing, transferring, or allowing others to use your account is prohibited regardless of plan. Do not use your account to create résumés for third parties or for commercial services. Organisations or recruiters needing multi‑user access must contact us for a business plan. We may monitor usage to enforce this policy and may limit, suspend, or terminate accounts for violations without refund.

2.3 Fair Use Policy (including “Unlimited” Plans)

If a plan is described as “Unlimited,” it means no preset meter for typical, good‑faith personal use—not infinite capacity. Usage must remain fair and reasonable for one natural person. Excessive, automated, or high‑throughput activity (e.g., scripting/botting, abnormal request rates, concurrent sessions intended to bypass limits) is prohibited. We may apply technical and abuse‑prevention controls (for example, request caps, rate limits, concurrency controls, output and storage quotas), request verification, or limit, throttle, suspend, or terminate accounts that exceed fair use or otherwise abuse the Service, without refund.

2.4 Lawful Use

You must use the Service only for lawful purposes. Any illegal, infringing, or abusive activity may result in immediate account termination.

2.5 Eligibility and Age Requirements

You represent that you are not under the age of 13. If you are a minor under the laws of your country of residence, you may use the Service only with the consent of a parent or legal guardian. The Service is intended for individual job seekers and is not directed to children.

2.6 Acceptable Use and Prohibited Activities

You agree not to, and will not assist, encourage, or enable others to:

  • use, copy, modify, create derivative works of, translate, reverse engineer, decompile, disassemble, reformat, frame, or mirror any part of the Service except as expressly permitted;
  • access non-public areas of the Service, our systems, or the technical delivery systems of our providers;
  • probe, scan, or test the vulnerability of any system or network or breach any security or authentication measures;
  • use any robot, spider, scraper, site search/retrieval application, or other automated means to access, extract, index, or otherwise collect data from the Service without our prior written consent;
  • interfere with or disrupt the Service or the servers or networks that provide the Service, including by overloading, flooding, spamming, or mail-bombing the Service;
  • upload, transmit, or distribute any content that is unlawful, infringing, defamatory, obscene, hateful, or otherwise objectionable, or that contains malware, viruses, or other harmful code;
  • misrepresent your identity, create accounts by automated means or under false pretences, or share your login credentials;
  • use the Service to build a competing product or service.

3. User Content and AI-Generated Content

3.1 Your Content

You are solely responsible for all information, text, data, and materials you upload or create on the Service (“User Content”). You must ensure you hold the necessary rights to such content and that it does not infringe the rights of others.

3.2 Content Monitoring

We do not routinely review all User Content but reserve the right to remove or restrict any content that breaches these Terms or our policies. You remain solely responsible for your content.

3.3 AI Assistance

Our Service may utilise Artificial Intelligence (AI) tools to assist you in generating or improving resume content. Such AI-generated material is provided to help and inspire you, and you may accept, modify, or disregard it as you see fit.

3.4 User Responsibility for AI Content

You are fully responsible for reviewing and editing AI-generated suggestions. Ensure they are accurate, appropriate, and truthful before use.

3.5 No Guarantee of Results

We do not guarantee that using our Service or AI features will produce any specific outcomes, such as employment offers or interviews.

3.6 AI Content Disclaimer

AI-generated content may occasionally be inaccurate, incomplete, or biased. We do not guarantee the accuracy or reliability of AI outputs. All AI-generated material is provided “as-is”, and we are not liable for any consequences arising from its use.

3.7 Privacy of Your Content; No Public Display

Your résumé, profile, and any content you create or upload to the Service ("User Content") are private to you. We will not publish, display, or otherwise make your User Content publicly available or use it in marketing without your explicit consent, except where required by law or as necessary to provide the Service you request (for example, when you deliberately share a résumé with a recruiter or export it).

3.8 Use of Non‑PII Template Elements and De‑Identified Signals

We may analyse de‑identified and aggregated usage information, and we may use non‑personally identifiable template elements (such as layout choices, section ordering, character counts, or generic phrasing that does not identify any individual) to improve our templates and features. We will not reuse or republish your personal résumé prose or any content that could reasonably identify you or another person without your explicit consent. For clarity, “PII” (personally identifiable information) includes names, contact details, employer names when tied to an individual, or any data that could reasonably be used to identify a person.

4. Intellectual Property

Unless otherwise stated, you retain ownership of the content you create. You grant us a worldwide, non‑exclusive, royalty‑free licence to host, process, store, transmit, and display your content solely to operate, secure, and support the Service.

4.1 Service Ownership

All templates, designs, text, graphics, logos, trademarks, service marks, trade names, software, models, and other materials forming part of the Service, and all intellectual property rights therein (collectively, "Offerwand IP"), are and will remain our exclusive property or that of our licensors. No ownership rights in the Offerwand IP are transferred to you by these Terms.

4.2 Trademarks

"Offerwand" and related marks and logos are our trademarks. You may not use our names or marks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. All goodwill arising from permitted use inures to us.

4.3 Feedback

If you choose to provide feedback, comments, or suggestions about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit the Feedback without restriction or obligation to you.

4.4 Usage Data

We may collect and analyse data relating to your use of the Service in de-identified or aggregated form ("Usage Data") to operate, improve, and secure the Service and to develop new features. We will not attempt to re-identify de-identified data.

5. Subscription Fees and Payment Terms

5.1 Paid Services

Some features require payment or a subscription. All prices are listed on the applicable pricing page, are exclusive of Taxes unless expressly stated otherwise, and are billed in advance for each subscription period.

If a plan is marketed as “Unlimited,” it remains subject to the Fair Use Policy in Section 2.3 and to technical and abuse‑prevention limits (including request caps, rate limits, concurrency controls, and content/storage quotas).

5.2 Auto-Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled. You authorise us to charge your payment method on file.

5.3 Price Changes

We may change our prices with at least 30 days notice. Continued use of the Service after a price change constitutes acceptance of the new price.

5.4 Downgrades and Plan Changes

Downgrading or allowing a paid plan to expire may result in loss of access to features or data. Back up your content before changing plans.

5.6 Taxes

All prices are exclusive of any sales, use, value added, goods and services, withholding, or similar taxes (collectively, "Taxes"). Taxes will be handled as follows:

  • If we use a Merchant of Record (defined below), the Merchant of Record will calculate, collect, and remit applicable Taxes at checkout and will issue any required tax invoices/receipts. In that case, Offerwand is not the seller of record and is not responsible for VAT/GST collection or remittance.
  • If we process payments directly (for example, via a payment processor such as Stripe), you are responsible for all Taxes that apply to your purchase to the extent they are not collected at checkout. Where required by law, we may collect certain Taxes and remit them; otherwise, you must report and pay applicable Taxes.

5.7 Merchant of Record; Payment Processing

We may process payments directly through a payment processor (e.g., Stripe) or through a Merchant of Record (e.g., Paddle.com, LemonSqueezy.com) that acts as the seller of record for your transaction. When a Merchant of Record is used, it is responsible for charging your payment method, calculating and remitting applicable Taxes (such as VAT/GST), issuing invoices/receipts, and handling refunds and chargebacks in accordance with its policies. The Merchant of Record’s name may appear on your card or bank statement. Additional fees may apply depending on your payment method. For refunds, please see our Refund Policy.

6. Cancellation

6.1 User Cancellation

You may cancel your subscription at any time before your next billing date through your account or by contacting us via email.

6.2 Continued Access After Cancellation

Paid features generally remain available until the end of the current billing period. After that, your account may be downgraded.

6.3 No Retroactive Cancellations

Refunds are not typically provided for already-billed periods unless a proven technical issue prevented timely cancellation.

6.4 Cancellation Requests via Email

Email cancellation requests may take time to process. To avoid further charges, cancel via your account settings when possible.

6.5 Refunds

Please refer to our Refund Policy for details on eligibility and processing.

7. Termination

7.1 Termination or Suspension by Us

We may suspend or terminate access without notice for:

  • material breach of these Terms or our policies;
  • misuse or abuse (including excessive or fraudulent use);
  • non‑payment or invalid payment details; or
  • conduct harmful to us or our users. Terminated accounts forfeit any fees paid. Access to content may be revoked.

7.2 Termination by You

You may delete your account at any time through account settings or by contacting us. Note that deleting your account does not automatically cancel subscriptions.

7.3 Effect of Termination

Upon termination, these Terms cease except for provisions that naturally survive (such as intellectual property, limitation of liability, and governing law).

8. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to our data practices.

9. Limited Warranties and Liability

9.1 Use at Your Own Risk

The Service is provided “as is” and “as available”. Your use is entirely at your own risk.

9.2 No Warranty

We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

9.3 Data and Security

While we take reasonable security measures, we cannot guarantee complete protection of your data. Notify us immediately of any suspected breach.

9.4 Limitation of Liability

To the fullest extent permitted by law, our total liability shall not exceed the amount paid by you for the Service in the preceding six months. We are not liable for indirect, incidental, or consequential losses, including data or profit loss.

9.5 No Responsibility for Outcomes

We accept no responsibility for employment outcomes or decisions made based on AI-generated or user-generated résumé content.

9.6 Statutory Rights and Non‑Excludable Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or wilful misconduct. These Terms do not affect your statutory rights as a consumer that cannot be waived by agreement.

9.7 Consumer Notice (EEA/UK)

If you are a consumer located in the EEA or the UK, any disclaimers or limitations in this Section apply only to the extent permitted by applicable consumer law. In particular, we do not exclude liability for our gross negligence or intentional breach where such exclusion is not permitted by law.

9.8 No Professional Advice

Outputs and guidance provided by the Service (including AI‑generated content) are for general informational purposes only and do not constitute legal, financial, HR, or other professional advice. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of Service outputs.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, breach of these Terms, or infringement of third-party rights, to the extent permitted by applicable law. This indemnity does not limit any rights you have as a consumer that cannot be waived.

11. Governing Law, Complaints, and Dispute Resolution

11.1 Governing Law

These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of Poland, without regard to conflict‑of‑law principles.

11.2 Jurisdiction

Subject to mandatory consumer protection rules, all disputes shall be brought before the common courts of Poland, with venue in Warsaw. If the laws of your country of residence grant you the right to bring claims in your local courts as a consumer, you may exercise that right.

11.3 Complaints and Internal Resolution

You may submit complaints or disputes by emailing support@offerwand.com. We will acknowledge receipt and aim to respond within 14 days. Providing complete information with your complaint will help us resolve it more quickly.

12. General Provisions

12.1 No Waiver

Our failure to enforce any provision shall not constitute a waiver of that provision or our rights.

12.2 Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and other referenced documents, form the entire agreement between you and us.

12.4 Electronic Communications

By using the Service or providing contact information to us, you agree that we may communicate with you electronically (including via email and in-product notices) regarding security, privacy, and administrative matters relating to your use of the Service. Where legally required, we will provide you with notices in a durable medium.

12.5 Service Changes; Deactivation; Subcontractors

We may modify, suspend, or discontinue the Service (or any part) at any time. We may also restrict access as needed to protect the Service or other users, or to comply with law; see Section 7 for termination. We may use subcontractors and service providers to perform our obligations; we remain responsible for their performance.

12.6 Third-Party Services

The Service may link to or integrate with third-party products or services (for example, Paddle for payments, analytics providers, or AI model providers). Your use of any third-party service is subject to that provider’s terms. We do not control and are not responsible for third-party services.

12.7 Copyright Complaints (Notice and Takedown)

If you believe that content on the Service infringes your copyright, please notify us at support@offerwand.com with: (a) your contact details; (b) a description of the copyrighted work; (c) the URL or location of the allegedly infringing material; (d) a statement that you have a good‑faith belief that use is not authorised; and (e) a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf. We may remove or disable access to reported material at our discretion.

12.8 Force Majeure

We will not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, labour disputes, acts of government, war, epidemics, failures of suppliers, or failures of the internet or telecommunications.

12.9 Assignment; Relationship; No Third-Party Beneficiaries

You may not assign these Terms without our prior written consent. We may assign these Terms. The parties are independent contractors; these Terms do not create a partnership, joint venture, or agency relationship. There are no third‑party beneficiaries to these Terms.

13. Changes to These Terms

We may modify these Terms from time to time. Material changes will be announced in advance (for example, via email or a website notice).

13.1 Acceptance of Changes

By continuing to use the Service after updated Terms become effective, you accept the new Terms. If you disagree, you must stop using the Service.